Specified Commercial Transaction Law Label

Company Name JTB,Corp
President Hiroyuki Takahashi
E-mail js-agri@jtb.com
Company Responding Hours: Weekdays (Monday to Friday), 10:00am to 5:00pm (JST).
(E-mail inquiries received on Saturdays, Sundays, national holidays or company holidays will be responded to the next working day or later.)
Telephone +81 3 6737 9401 (We don't accept telephone inquiries.)
Address Management Department

2-3-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8603, JAPAN
Additional charges other than the total price of merchandise Shipping fees, import/export procedure fees
How to Order Online only
Order Expiration Date There is no expiration date. We accept orders all year round.
Item Exchange/Refund It is necessary to contact us within 7 days of item delivery.
Please kindly understand that we do not accept item exchanges or refunds at the convenience of the customer such as the color, shape or appearance being different from the displayed item photograph.
Item exchanges & refunds are only allowed in the following cases.

1. Should the delivered item be different from what was ordered (wrong shipment).
2. Should the delivered item be in an inedible state due to rotting etc.
3. Should the delivered item be damaged.
Shipping Period Items are usually shipped within 14 days of the order placement date. However, depending on the contents of the order, the stock status and the volume of orders we are receiving, there may be instances where shipment is delayed. (Some items on the site may take time to be produced.)
Order Quantities There is no limit regarding quantity. However, the order amount limit for a single order is JPY 200,000 (not including shipping fees).
Term of Payment Depends on the terms of the card being used by the customer.

Date of Enactment: 5th September 2017
Date of Revision: 18th April 2018