Privacy Policy

1. Regarding Use of Collected Personal Information
We may use Personal Information, including your full name, address, telephone number, date of birth, email address, and other information including details of your transactions with us, for the following purposes.
  1. (1) For item shipment, for sending catalogs & direct mail, for related after-sale services, to send information about new products & services.
  2. (2) For activities relating to the sale of our products, surveys, and other promotional information we deem relevant.
  3. (3) To send gifts etc. as part of promotions etc. we are operating.
  4. (4) For sending catalogues, direct mail, samples etc. from other businesses we deem suitable.
  5. (5) For preparing statistical data to support marketing, sales promotions and special features. In this case your information will be used anonymously.
  6. (6) For credit authorization, credit monitoring, and credit management regarding transactions with the Company.
  7. (7) For the fulfillment of relevant delegated duties assigned to us by another company that require processing all or some personal information.
  8. (8) For sending catalogs, direct mail etc., for related after-sale services, and for information on new products and services based on the personal information we have received from other companies.
  9. (9) To respond to customer inquiries.
  10. *In addition to the above, we may record telephone call conversations between the company and the customer for the purposes of customer service training and to ensure our complete understanding of your inquiry.
2. Regarding the Choice in Providing Personal Information

Whether to fill in or enter personal information is your choice, but certain places on our forms and website pages display "you must enter this information" or similar text. If you do not fill in these sections, we will not be able to confirm your identity and will not be able to process your request.

3. Provision of Personal Information to Third Parties
We will not share or disclose personal information provided by the customer to any third party, excluding the following cases.
  1. (1) When we have obtained your consent.
  2. (2) When we are required to by law etc.
4. Regarding Entrustment of Personal Information
We will not entrust personal information provided by the customer to another party, excluding in the following cases.
  1. (1) When we entrust the handling of personal information to an outsourcing company, with which we have signed a nondisclosure agreement pertaining to personal information, regarding a necessary task whose purpose of use is made explicitly clear to you.
    (This "outsourcing company" may include courier companies that deliver orders, printing companies that produce labels for addressing catalogs, credit card companies when paying by credit card, collections agencies when items have not been paid for, telephone follow-up services that present information about new products, services etc.)
5. Regarding Disclosing & Correcting Personal Information
  1. (1) We will promptly (within a reasonable period of time) respond to requests to disclose or correct your personal information. For inquiries and corrections, please contact us using the inquiry contact information stated below. We may require payment of a fee for the disclosure of your personal information.
  2. (2) In principle, we do not respond to requests from family members for disclosure or correction of personal information. However, when we deem it necessary to fulfill the contract of sale, this does not apply to family members living in the same residence as you.
6. Cease of Personal Information Usage/Sharing Request
  1. (1) Even when we use/share applicable personal information with your consent, if we receive a request from you to cease this usage/sharing, we will take action to cease this usage by us and the sharing with affiliated companies. However, we cannot delete information necessary for the operations of our business.
  2. (2) You can stop receiving emails, direct mail and telephone calls from us by contacting us using the inquiry contact information stated below. However, requests to cancel online registration and email newsletter subscriptions must be made separately.
7. Items Relevant to Disclosure of Personal Information
(1) Company Name
(2) Personal Information Manager
JTB,Corp, Kasumigaseki Branch Manager
(3) Inquiries, complaints, data disclosure/deletion, usage cancellation requests etc. regarding personal information.
<Personal Information Service Center>
E-mail :
Address : Kasumigaseki Bld, 23F, 3-2-5 Kasumigaseki, Chiyodaku, Tokyo 100-6051, Japan

Date of Enactment: 5th September 2017
Date of Revision: 18th April 2018